Improving the shopping experience in O Boticário franchises.
Role
Product designer
Skills
Product Design
Product Discovery
Research
Facilitation
Uma nova ótica para gestão de pessoas e talentos
Uma boa parte das dores das consultoras e gerentes, era no gerenciamento de caixa, em especial o fechamento, aonde as mesmas relatavam ansiedade nesse momento. A ideia foi trazer uma experiência mais intuitiva, utilizando alguns padrões de mercado.
Defining the Minimum Viable Product
I conducted several meetings with key stakeholders to collaboratively define our MVP. Using research artifacts and joining efforts with the engineering team, we understood that the MVP needed:
Gerenciamento de treinamentos
e conteúdos internos
…
Other flows
A retail solution is always very robust and involves many flows. Below, you can check the interface of some selected flows.
Recrutamento e Seleção
….
Results
The fruits of all the effort
~ -14%
Reduction in contact rate at the support center
-23.5h/semana
Reduction in average service time
Thank you :)
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